Conversational Commerce Automation
Sell and Support Customers Through WhatsApp & Messenger
Connect customer conversations with your ecommerce store, CRM, inventory, payment, order and delivery systems. Let AI handle product questions, order updates and repetitive support while your team takes over when needed.
Automate the Customer Journey
From Product Discovery to Delivery Updates
Infosoftbd builds connected workflows that can use your live ecommerce and business data instead of giving customers generic chatbot answers.
Product Discovery
Help customers find products by name, category, description or image and return current product information.
AI Sales Assistance
Answer product questions, compare options, capture buyer intent and recommend an appropriate next step.
Order Creation
Collect selected items, customer details and delivery information, then create orders through connected APIs.
Payment Workflows
Send secure checkout or payment links and update the conversation when your payment system confirms the result.
Order Tracking
Retrieve order, courier and delivery status so customers receive useful updates without waiting for an agent.
Human Handoff
Transfer complex sales or support conversations to the right person with customer identity and conversation context.
Integration-First
Connect With the Systems You Already Use
Start with a supported platform or connect any ecommerce and business system that provides secure APIs and webhooks.
How a Connected Conversation Works
A customer sends a product, order or support question.
The agent identifies intent and checks permitted business data.
The workflow searches, creates, updates or tracks through APIs.
Human staff receive context when approval or judgment is required.
Turn Messaging Into a Connected Sales and Service Channel
Tell us which ecommerce, CRM, payment and delivery systems you use. We’ll map the automation workflow and integration requirements.
Plan Your Automation