AI-Powered Contact Center & CRM Solutions in Bangladesh
Manage customer calls, leads, sales, support, WhatsApp, Messenger and AI agents from one connected platform—built and supported in Bangladesh.
Connected Customer Operations
One Platform for Every Lead, Conversation and Customer
Infosoftbd connects your contact center, CRM, AI agents and messaging channels so sales and service teams always have the context they need to respond faster and convert more customers.
Omnichannel Contact Center
Run inbound support and outbound campaigns with IVR, queues, intelligent routing, recording, monitoring and real-time analytics.
Know MoreAI Voice & Chat Agents
Automate lead qualification, order confirmation, reminders and customer support in Bangla and other languages—with seamless human handoff.
Know MoreCRM & Workflow Automation
Manage leads, pipelines, follow-ups, tickets and complete conversation history while connecting your existing business systems through APIs.
Know MoreOur Services
Customer Engagement Products to Help You Scale
Bring calls, CRM, WhatsApp, Messenger, SMS and AI-powered automation together in one customer engagement platform.
Value Proposition
How Infosoftbd Connects Your Customer Journey
Capture leads, automate engagement, empower human agents and measure every outcome from one connected system.
Productive Brand Promotion
Elevate your brand promotions with strategized and synergized campaigns covering products & services, brand visibility, ranking, and government policy compliance.
At-Scale Business Growth
We enrich businesses, government enterprises, and NGOs with our path-paving business communication tools, helping drive new leads at scale for the sales team.
Customer Loyalty & Engagement
Integrate key marketing platforms to build and grow customer loyalty using surveys, polls, promotional offers, transactional messages, business feedback, and more.
Direct Consumer Connect
Conduct massive outreach programs to promote and monitor the effect of the promotional campaign. With our advanced CPaaS solutions, increase sales and customer satisfaction effortlessly.
Efficiency & Conversion
Get More Out of Less
Big Business Outcomes From Minimal Resources
Infosoftbd's advanced AI solutions, including chatbots and voice bots, help you deliver customer support and engagement at a fraction of traditional call center costs.
Speech Analytics
Analyze sentiment and customer intent.
Text-To-Speech
Automated human-like voice broadcasts.
AI Voice Bots
Conversational voice & chat automations.
Trusted Messaging & API Gateways
Grab your customer’s interest with automated, cloud-powered promotional SMS solutions, transactional OTP delivery, and WhatsApp catalogue tools.
SMS Promotions
Launch campaigns to millions in minutes.
Transactional OTP
Highly secure, instant notification alerts.
WhatsApp Business
Interactive catalog chats and sales pipelines.
Why Businesses Choose Infosoftbd
Work with a Bangladesh-based engineering team with more than 20 years of software and voice-technology experience.
Multi-Channel Platform
One platform managing calls, Bulk SMS, and WhatsApp catalog integrations.
High Scalability
Modern technology architecture designed to expand operations with no channel limitations.
Superb Voice Quality
High-fidelity voice quality, low latency routing, and industry-leading call connection rates.
Full Customization
Tailored custom software development and instant cloud-pbx deployment adjustments.
24/7 Expert Support
Available around-the-clock to monitor uptime SLA guidelines and answer support queries.
WhatsApp & Messenger Automation
Connect Conversations With Ecommerce and Business Systems
Help customers discover products, place or track orders, receive delivery updates and reach human support—using live data from your ecommerce, CRM, payment, inventory and courier systems.
Product Search
Order Creation
Order Tracking
Human Handoff
Built in Bangladesh. Ready to Scale.
Technology Experience You Can Build On
Infosoftbd has worked in software and voice technology since 2004. Our team combines local implementation support with deep experience in telephony, APIs, AI automation and enterprise integration.
Meet Infosoftbd20+ Years of Experience
Software engineering and voice-technology experience since 2004.
Bangladesh-Based Support
Local discovery, implementation guidance, training and post-launch support.
Integration-First
Connect CRM, ERP, ecommerce, payment, telephony and internal systems through APIs.
Designed for Control
Role-based workflows, recordings, reporting and operational visibility for your teams.
From the Blog
Latest Insights & Updates
Expert articles on call center solutions, AI voice assistants, and enterprise software development.
Ready to Transform Your Customer Operations?
Book a personalized demo of our AI contact center, CRM, AI agents and messaging automation solutions.
Contact Our Team